Refund Policy 

Please try before you buy. Purchase a 2ml sample of our perfume to check before buying the 50ml bottle, as we cannot refund you for not liking it. 

 

We accept returns, however no later than 14 days from the day you received your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. This means the perfume must be unsprayed and the packaging in perfect condition. We cannot accept returns if you dislike the perfume. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at daisytalesofalchemy@gmail.com If your return is accepted, we’ll send you instructions on where to return your items. Items sent back to us without first requesting a return will not be accepted.

As soon as we have received the returned item(s) and accepted the return, we will transfer the amount of the returned item(s) within 10 working days to the original payment method. Please note that you are responsible for the shipping costs and all other related expenses. Please send your package return as a track and signed for delivery.

You can always contact us for any return question at daisytalesofalchemy@gmail.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Check with your local post office on how to post perfumes as there are specific labels you must put onto the package to follow the rules of where you live. They can refuse to deliver or even confiscate the parcel if the correct packaging and labelling is not there. We do not accept any responsibility for confiscated post items that you have sent, please send anything back track and traced. 

 

Exceptions / non-returnable items

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.